Your purchase directly helps cats in need.

Cat Town is a nonprofit rescue helping Oakland's most vulnerable shelter cats since 2011 and operating our cage-free adoption center since 2014.

FAQ

Q. Can you rush shipping time?

We always work hard to make sure your order will be shipped in a timely manner, but if you need it in a hurry, you can always email merchandise@cattownoakland.org to see if our volunteers can get your order in the mail a little faster, and if possible, we’ll make it happen. Shipping can be affected by severe weather conditions, flight delays, increased volumes, and so on, and we cannot help with these types of delays. 

*Note: you may choose expedited shipping during checkout. Please keep in mind that once the order is placed there is no opportunity to upgrade shipping.

Q. There is something wrong with my order. what can you do about that?

We hate when problems happen. If there is an issue with your order, or if you have a question about your order, please email merchandise@cattownoakland.org and we will do our best to resolve things in a timely manner.

Q. Can I exchange or return what I ordered? 

If there is a quality issue with your order, please email us at merchandise@cattownoakland.org and we will work with you to resolve any issues.